ROI Consulting Group, Inc. - Dr. Deena Chapman Bio

Deena Chapman, Ph.D.
Senior Associate
ROI Consulting Group, Inc.

Deena Chapman, Ph.D.

Dr. Deena Chapman has over 20 years of comprehensive experience as a Strategic Performance and Process Improvement Consultant. She is proficient in performing operational analysis and developing programs for enhanced quality, productivity, cost control and increased profitability. Dr. Chapman is also a knowledge expert in the implementation of team tools and processes in a wide range of complex organizational settings, including aerospace manufacturing, small business administration, government contracting, education, healthcare, construction, real estate, non-profit organizations and warehouse distribution in both

union and non-union work environments. Dr. Chapman's client list includes UCLA, Department of Psychiatry, West LA VA Medical Center, General Dynamics, Interaz (Mexico), Mt. San Jacinto Community College District, New York Health and Hospital System, Canadian Health System, United States Air Force (Norton Air Force Base), Las Vegas VA Medical Center, Sempra Energy Utilities, Hyundi Motor America, and Unified Grocers of California.

As a skilled instructional design professional, Dr. Chapman creates and delivers innovative seminars and programs for staff, management and executive level personnel. Her work includes such topics as: Coaching and Leadership Skills for Executives and Managers, Managing Change Through Automation Implementation, Time Efficiencies Management (Managing Oneself), Interpersonal Skills, Stress Management, Communication Skills, Interviewing Skills, Project Management and Team Building. Dr. Chapman is a frequent guest lecturer on Leadership and Coaching, Employee Integration Programs, Process Improvement Tools and Techniques, Team Implementation Process and Tools, On-line Records Automation Support and Automation Tools.

In additional to her consulting practice, Dr. Chapman serves as an Associate Professor at the California Baptist University in the areas of Business Administration and Information Technology, adjunct faculty for the University of Redlands in the Schools of Education and Business and at Cal Poly, Pomona where she teaches Corporate Leadership Development programs. Dr. Chapman holds a Ph.D. from Claremont Graduate School where she majored in Narrative Research Studies for Employee Involvement and studied areas of Adult Development, Industrial (Organizational) Psychology and Business Reformation Techniques. Her Bachelor and Masters Degrees were earned at The California State University, San Bernardino majoring in Computer Technology, Instructional Design and Adult Development. She has also earned certificates in Methods for Management of Productivity and Quality (Deming Principles); Managing in a Multicultural Work Environment; High Performance Work Teams, Internal Consulting Skills and Cost Effective Training.